Your MIS is home to the data that keeps your school running and helps inform vital decisions. As education specialists, we know your data is crucial to the smooth running and administration of your school – that’s why as an official SIMS Support Unit and Arbor , we offer full support for SIMS.net in primary schools and academies.
Our standard packages offers high-quality remote support by phone for issues raised by your staff, e.g. your Business Manager, Data Manager or administration team, working with you to resolve your Arbor, SIMS, FMS and Discover issues. If you need that extra bit of help we can even provide extra on-site staff to do the ‘boots on the ground’ administration of your MIS in your school – ideal for complex tasks such as end-of-year procedures or data cleansing to keep your information as up to date as possible!
It’s important you have everything you need to be able to make the most of SIMS. That’s why we include AS STANDARD 24/7 online incident reporting, self-service helpdesk and an annual healthcheck of your server hardware and network to make sure you’re able to get the best performance possible from your MIS, removing common barriers to use such as slowdowns and crashes.
You’ll receive support from local engineers who are already familiar with your school. If you’re an ICT Support SLA customer, we’ll be sure to keep your engineer in the loop, ensuring everyone is kept informed and incidents are dealt with as efficiently as possible – it’s the personal touch that we are famous for!
"It was a pleasure working with iCT4 - your company's professionalism and expertise met in full all my expectations!"
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We’d love to hear from you and talk further about how iCT4 can help your school or business – please use the form to submit a message and we’ll get back to you as soon as we can!